ServiceNow - i-Connectresources

Stop wasting your ServiceNow license

Automate and optimize your ServiceNow installation to maximize your IT operations processes

i-Connectresources can flawlessly execute comprehensive ServiceNow integration in your organization, beginning with Configuration Management Database (CMDB), and IT Service Management (Request, Incident, Problem, Change) without which it is impossible to implement a seamless IT operations experience.

We have the comprehensive expertise to integrate a range of infrastructure, security tools, and RPA automation platforms, which include but are not limited to monitoring, server, network, storage, virtualization, and public cloud environments including IaaS, SaaS, PaaS, and PKI (Public Key Infrastructure) Management.

Offerings

Our offerings span the entire services lifecycle including

Consulting
- Process consulting
- Solution offering
- PoC development
- Due diligence
Implementation
- OOB implementations
- Customizations
- Enhancements
- Point solutions
Migration
- Functional migration from other tools
- Data migration
Integrations
- SSO, LDAP
- Web services
- Enhancements
- 3rd party tools
- Discovery tools
- Alert management
Testing
- Unit testing
- Functional & system testing
- Performance testing
- Compatibility testing
Post-production Support
- Post-implementation warranty
- 24X7 L1 support
- L2 & L3 support
Product Lifecycle Management
- Version upgrades
- Instance upgrades
- Feature – Functionality upgrade

Customized Engagement Models

We offer flexible engagement models that are tailored to provide the best value while factoring in future scalability to keep pace with your business growth.

Harness the geographical advantage with a 20:80 ratio of onshore and offshore Global Delivery Center Model, with our delivery facilities in the US, and the East and West coasts of India.

Expert Resources

Our comprehensive in-house ServiceNow resources span the gamut of operations and services for smooth implementation.

ServiceNow Architect/Technical Consultant – ITSM (IT Service Management), ITOM (IT Operations Management), ITAM (IT Asset Management), Security
ITAM, ITOM – CMDB, CSDM (Common Services Data Model) subject matter expertise – architecting, design, implementation, and discovery of all enterprise assets
ITIL V4 Expertise – Certified ITIL v4 resources to manage the Daily Service Review for Request and Incident management leading to problem and knowledge management and be part of the Change Review Board (CRB )
Project Manager – Manage ServiceNow project and liaison between business owners and IT department and ServiceNow platform teams
ServiceNow Administrator – Provides ServiceNow platform support to service management team
ServiceNow Development Team – ServiceNow Platform ITSM, ITOM, ITAM development along with custom application development

Testimonials

End-to-end ServiceNow integration that led to more efficient and seamless IT operations enhancing productivity by 35%

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What Our
Customer Say

“i-Connectresources took complete charge of our ServiceNow implementation and ensured that we were able to make the most of resources and systems for increased efficiency and productivity. The best part? They did it with minimal disruption.”