“You can't optimize what you can't see — license visibility is the first step.
When one of our healthcare clients approached us, they had multiple SaaS tools (ServiceNow, Microsoft 365, Salesforce) — but no visibility into overlapping licenses, unused modules, or underutilized users.
Using license discovery and optimization workflows built on ServiceNow and Microsoft admin centers, we identified 800+ inactive user licenses and consolidated features based on roles.
The automated approval-based allocation system we implemented ensures that new licenses are only provisioned when genuinely needed, and existing ones are reclaimed automatically when users leave or change roles.
Use the data you already have in ServiceNow, CMDB, and Microsoft admin centers — then act on it with automated workflows.
Key Benefits
- Identified 800+ inactive user licenses
- Consolidated features based on roles
- Automated approval-based allocation
- Reduced renewal costs by 18%
Use the data you already have in ServiceNow, CMDB, and Microsoft admin centers — then act on it with automated workflows.